Self service password

Enter your Smile login to reset your password. The reset link is sent to your personal email address — the one recorded in Gescom under My account → Personal email — and not to your Smile mailbox. When you receive it, click the link inside to complete the reset. If that field is empty — or the address in it is mistyped — we cannot send you a reset link. A wrong domain is the usual mistake: gmail.fr instead of gmail.com accepts no mail at all, so nothing can arrive. In that case, contact the IT department on chat, or ask a coworker to open a ticket at helpdesk.smile.fr so your password can be reset for you. Keeping that field correct is what makes self-service recovery work.